Effective Communication

Effective Communication Module I

 

Aim

Increase awareness about how we communicate and using that knowledge to improve your performance in a specific area such as  negotiation skills /sales technique/staff management and appraisal/ holding meetings/ recruitment

Participants

Group of 4-6 people,

Individual coaching

Layout

Group 4 x 4 hours

Individual 4 x 3 hours

Content

Establish importance of goals in the communication process

The importance of rapport and how to establish it using different techniques

A few simple questions can help you to determine a person’s preferred thinking style. Is it visual, auditory or kinesthetic? We then look at how this knowledge can improve our performance

Sensory awareness. By raising awareness of small physical changes we can become aware of big psychological changes in the person we are talking to. We look at how these tell tale signals can help us.

Clarity of information is vital in all areas, especially development and crisis management. We look at some simple questioning techniques to create this clarity.

The above awareness is applied more specifically increasing your performance in negotiation skills /sales technique/staff management and appraisal/ holding meetings/recruitment

Consultant

Angus Hawkins : BA International Business, and accredited Birkman profiling consultant

Place

Internal or external

 

Effective Communication Module II

 

Aim

Further increase awareness about how we communicate. Learning about how to identify an individual’s or customers’ preferred types of motivation for action. Understand how to use this  knowledge to improve your performance in a specific area such as  negotiation skills /sales technique/staff management and appraisal/ holding meetings/ recruitment

Participants

Group of 4-6 people. Individual coaching

Layout

Group 4 x 4 hours
Individual 4 x 3 hours

Content

Identifying motivation traits and understanding how to work best with them
Is somebody proactive or reactive?
Is somebody a “Towards” or an “Away from” person
Is somebody internally or externally motivated
Does somebody prefer options or procedures
Does somebody want the same, exception or difference
Identifying preferred working traits and applying this knowledge to employees work.
Does somebody prefer detailed or general work
How does somebody respond to non-verbal clues
Under stress will the person freak out, empathize and consider the options, think and only think.
Does somebody work best alone, close to or co-operatively
Is somebody a people or a thing person.
Whose rules govern behaviour my/my, my/-, no/my, my your
What will convince a person.
How do we then increase our chances of achieving  the results we want with this knowledge

Consultant

Angus Hawkins BA International Business, teacher and accredited Birkman profiling consultant

Place

Internal or external